Support

Our dedicated, expert support service is one of the many reasons why customers choose Eduserv's Access and Identity Management solutions.

Whether you need advice on a complex technical issue, information about the cost of the service or pointers while installing our OpenAthens SP or LA software, our dedicated teams area here to help.

Athens Service Desk - supports Athens and OpenAthens customers who have any questions about the operation and use of the service and interfaces. They also provide technical support for any OpenAthens software you’re using (SP and LA).

Eduserv Help - provides non-technical support for anyone with more general queries: this could be about your licence, an invoicing query or even if you just need to chat about options and costs.

With our apologies, if you sent email to help@eduserv.org.uk between Tuesday 20th and Thursday 22nd November, it may not have arrived due to a problem with our mail server. This has been resolved, but if you sent us an email during that period and have not had a reply, then we will not have received your mail and we need to ask you to contact us again, either by phone or email, so that we can attend to your query.